SleekFlow

Product Introduction
SleekFlow is an advanced omnichannel conversational AI platform engineered to streamline customer engagement and operational efficiency. By unifying multiple messaging channels into a single dashboard, it empowers businesses to automate workflows, deliver personalized interactions, and manage customer data seamlessly. Whether you aim to reduce response times, enhance lead generation, or ensure 24/7 support, SleekFlow’s intelligent automation and real-time analytics position it as a vital tool for modern enterprises.

Core Features
SleekFlow’s robust feature set includes:

Unified Omnichannel Inbox: Centralize all customer conversations from platforms like WhatsApp, Facebook, and email into one interface for streamlined communication.

Intuitive Flow Builder: Design automated workflows using a drag-and-drop editor, enabling real-time responses to customer inquiries and actions.

SleekFlow AI: Leverage machine learning for hyper-personalized messaging, dynamic content suggestions, and predictive engagement strategies.

Ticketing System: Organize and prioritize support requests, assigning tickets to relevant teams to resolve issues faster.

Broadcast Campaigns: Send targeted, scalable messages to segmented audiences while maintaining a human-like tone.

Social CRM Integration: Track customer interactions, preferences, and history from social channels to build detailed profiles.

Catalog & Payment Links: Embed product catalogs and payment options directly into conversations for a frictionless buying experience.

Channel & Tech Stack Integrations: Connect with WhatsApp Business API, CRMs, and other tools to unify operations across platforms.

Real-Time Analytics: Monitor key metrics like engagement rates, conversion funnels, and response times to refine strategies.

Enterprise-Grade Data Security: Protect sensitive information with end-to-end encryption and compliance standards.

Use Cases

Sales Team Optimization: Accelerate lead conversion by automating follow-ups, qualifying prospects, and routing inquiries to the right sales representatives.

Marketing Automation: Develop dynamic, data-driven campaigns to attract, engage, and retain customers across channels.

Proactive Customer Support: Deploy AI chatbots for instant assistance and use the ticketing system to resolve complex issues efficiently.

E-Commerce Enhancements: Simplify online sales through integrated product catalogs and secure payment links in messaging apps.

FAQ

What is an active flow in the Flow Builder?

An active flow is a dynamic, real-time automation sequence triggered by specific customer actions or events, such as a message or form submission.

How do active flows differ from automation rules?

Active flows are designed for multi-step interactions (e.g., onboarding journeys), while automation rules apply static conditions to execute predefined actions (e.g., sending a welcome message after sign-up).

Can SleekFlow integrate with WhatsApp Business API?

Yes, SleekFlow supports integration with WhatsApp Business API, allowing businesses to automate conversations and send messages via this popular platform.

Is WhatsApp Business API free to use?

While WhatsApp Business API access is free, carriers may charge for message delivery. SleekFlow simplifies this process and provides transparent usage reports.

What if I exceed my contact limit?

SleekFlow allows scaling by upgrading your plan. Contact limits are tied to your account tier, and additional seats or contacts can be purchased as needed.

Are there free options for adding users or contacts?

No, all plans require paid upgrades for extra users or contacts. Visit the pricing page for tier details.

What constitutes a broadcast message?

Broadcast messages are pre-scheduled or instantly sent communications to a targeted list of contacts, excluding one-to-one chat interactions.

What happens if I hit my broadcast message limit?

Exceeding limits temporarily halts new campaigns until capacity is expanded. Plan upgrades are available to increase limits.