Chaport

Chaport is an integrated customer communication platform designed to streamline business interactions with clients through a unified interface. This all-in-one solution combines multi-channel live chat, AI-powered chatbots, and a comprehensive knowledge base to enhance customer support, drive sales, and improve overall engagement. By centralizing communication across email, Facebook, Telegram, Viber, and a customizable website widget, Chaport enables businesses to respond to customer inquiries in real-time while leveraging automation for efficiency. Its robust API and integration capabilities further ensure seamless connectivity with existing tools, making it an essential asset for companies seeking to optimize their customer service operations.

Core Features of Chaport

Chaport stands out with a suite of features tailored to modern business needs:

Live Chat Functionality: Offers real-time, one-on-one conversations with customers directly on websites or via supported channels. Agents can access a unified dashboard to monitor and manage interactions, ensuring swift and personalized support.

Smart Chatbots: AI-driven bots handle repetitive queries, qualify leads, and guide users through purchase journeys. They reduce manual workload while maintaining 24/7 availability for customer assistance.

Multi-Channel Messaging: Connects businesses across email, Facebook, Telegram, and Viber, enabling consistent communication without switching platforms. This ensures no customer inquiry is missed, regardless of the channel used.

Self-Service Knowledge Base: A centralized library of articles and guides empowers customers to resolve issues independently, reducing support tickets and improving satisfaction.

API and Integration Tools: Compatible with popular apps like CRMs and helpdesk platforms, Chaport allows businesses to extend its capabilities and automate workflows effortlessly.

Ideal Use Cases for Chaport

Chaport is particularly effective in the following scenarios:

Sales Optimization: Real-time engagement with potential buyers increases conversion rates. Chatbots can upsell, cross-sell, or collect cart recovery details, while live agents close deals efficiently.

Efficient Customer Support: Resolving queries instantly across multiple channels minimizes response times. The knowledge base further accelerates problem-solving by providing instant self-help options.

Marketing Automation: Qualify leads through automated onboarding, capture customer feedback via chatbot surveys, and segment audiences based on interaction data for targeted campaigns.

Frequently Asked Questions (FAQ)

Does Chaport offer a free trial?
Chaport provides a 14-day free trial to explore its features and test performance before committing.

What happens after the free trial ends?
Users can cancel without charge or upgrade to a paid plan. Continued access requires a subscription to maintain active customer communication.

What payment methods are accepted?
Chaport supports major credit cards, PayPal, and other common payment platforms for flexible billing options.

Do prices include VAT?
Pricing is exclusive of VAT. Additional taxes may apply depending on the user’s location and subscription plan.